See how an order goes from Facebook DM to doorstep — in three steps From Facebook DM to doorstep, in three steps

Interactive demo · your whole team, one board

Every order.
One calm place.

The order management system for brands that sell on Facebook and their own store. Couriers, stock, and your whole team — built in.

  • Pathao, Steadfast & Carrybee built in
  • Fraud Check before you confirm
  • Every change, logged
  • Nabila confirmed order #2051
  • Ayesha restocked OXF-12-M +20
  • Sadia ordered on Facebook #2048
  • Pathao picked up 12 parcels
  • Rafi created draft D-121
  • Nabila ran Fraud Check · 94% delivered
  • Tanvir gave Rafi access to Fraud Check
  • Ayesha approved exchange #EX-31

How it works

From message to doorstep.

Follow one order through PrimeOMS — from a Messenger chat to a checked, confirmed, tracked delivery.

Orders

Built for the way you actually sell.

Every order lands on one board — tagged with its channel, its payment, and the teammate who made it.

  • One board for everything.Filter by status, platform, moderator or date. Search by order, phone, name or email.
  • A cutoff you can see.Today’s courier confirm time, always in view.
  • Reports on demand.Daily, monthly and yearly summaries, ready to download.

Fraud Check

Know before
you ship.

Enter a phone number and see that customer’s courier delivery history before you confirm. Fake orders and repeat returners stop at your desk — not at the doorstep.

Good record — confirm Risky — call first

Couriers & payments

Pathao. Steadfast. Carrybee.
Built in.

Choose your main delivery partner and send an order with one tap. Status comes back on its own — picked up, at the sorting hub, in transit, delivered.

Live tracking.

Courier webhooks update every order automatically. No more checking three portals.

Sandbox first.

Test each integration in sandbox, then switch to production when you’re ready.

bKash, connected.

Take bKash payments alongside cash on delivery, and see what’s paid on every order.

Inventory

Stock that
keeps count.

Every size of every product, tracked to the unit. See what’s running low, who restocked it, and every movement behind each number.

Dashboard

Your whole business.
At a glance.

Revenue, returns, exchanges and average order value for the last 30 days. Thirteen weeks of activity. And a short list of what needs you right now.

Team

Your team,
with guardrails.

Give each teammate exactly the features they need. Tap someone in the circle to see their access.

NabilaModerator · 14 features

    And everything else

    Everything your store runs on.

    Catalog, promotions, exchanges, emails, invoices and your storefront — in the same calm admin.

    • Catalog & combos

      Products, combos, categories, and collections — with sizes and SKUs for every variant.

    • Promotions & codes

      Multibuy offers like “Buy 2, get free delivery,” plus discount codes for every campaign.

    • Exchanges

      Customers request exchanges within a window you set. Track each one to the end.

    • Reviews & feedback

      Moderate product reviews and read customer feedback in one place.

    • Product requests

      See which products your customers are asking you to stock next.

    • Offer & delivery emails

      Send a promotion to every active customer, and keep buyers posted on delivery.

    • Invoices

      PDF invoices and invoice emails, carrying your own offer note and message.

    • Your storefront

      Branding, pages, FAQ, contacts, delivery rules, and a scrolling notification bar.

    • Visitor analytics

      Visitors, page views, bounce rate, referrers, countries, devices, and browsers.

    • Meta Pixel

      Track more than one ad account at once, on every page of your store.

    • Customers

      Every buyer, their orders, and your top customers by revenue.

    • Notifications

      New orders and requests arrive as alerts — with sound, if you want it.

    Run your store
    on PrimeOMS.

    See how it fits the way your team already sells.